User agreement

By using this website and / or the mobile app and by creating a Bitmymoney account, you agree and accept the (user) conditions.

You must read the entire terms and conditions of use carefully before using the website and / or the mobile app.
If you do not accept the terms, you can not use this website or the mobile app.


Terms of use

By using the website and / or the mobile app and creating a Bitmymoney account you explicitly declare and guarantee that:

(a) you accept these conditions;


(b) you are at least 18 years of age or , if younger than 18 years of age, you have permission from a parent or guardian.

Bitmymoney refers in these conditions to the company Bitmymoney BV, registered in the trade register under number 67547893 and with its registered office at Wilhelmina van Pruisenweg 104, 2595 AN The Hague, the Netherlands. Depending on the context, Bitmymoney can also refer to the services, the website and the mobile app provided by Bitmymoney.

Exclusion of right of withdrawal

The purchase and sale of Cryptocurrencies are excluded from the right of withdrawal, since they are products or services for which the price is dependent on fluctuations on the financial market which cannot be controlled by the trader (Bitmymoney) and which may occur within the withdrawal period (Article 16). Exceptions to the right of withdrawal, DIRECTIVE 2011/83 / EU).

All transactions are irreversible

Purchase and sales transactions are not reversible due to price fluctuations. Once made purchases or sales are final. Cryptocurrencies can not be exchanged or returned.
The sending of cryptocurrencies via the blockchain network can not be reversed, all transactions in the blockchain network are definitive.


By using a Bitmymoney account you are aware of the risks associated with possession and use of Cryptocurrencies (also known as cryptocaluta, such as Bitcoin, Ether and Litecoin).

You are aware that the value of Cryptocurrencies can fluctuate at any time and even become worthless.

The risks include the absence of any guarantees for value and value retention, the irreversibility of transactions and the lack of control by government bodies or financial authorities. No central bank can take protective or corrective measures to protect the value of Cryptocurrencies.

Registration of Bitmymoney account

To be able to use your Bitmymoney account, you must first register. After successful completion of the registration process, Bitmymoney will create your Bitmymoney account. Bitmymoney may, in its sole discretion, refuse the creation of the account.

Verification of your identity

In order to use certain services from your Bitmymoney account, you may be asked to provide Bitmymoney personal information, including, but not limited to, your name, telephone number, e-mail address and information about your bank account (for example, financial institution and account number). Bitmymoney reserves the right to ask further questions, to verify data in other databases (eg the trade register) to comply with the applicable legislation.

You are responsible for the accuracy of the information provided by you and you agree to keep Bitmymoney informed if the information changes. In determining the provision of incorrect data, Bitmymoney is entitled to suspend the account and freeze the funds.

Personal information is stored securely for as long as you are registered with us and then as long as this is legally required.

Transactions on the Bitmymoney account

Bitmymoney reserves the right to suspend, refuse or cancel transactions and to freeze an account if there is a suspicion of fraudulent conduct or in response to a subpoena or court order. Bitmymoney reserves the right to pass on any costs.

Prices and information

All purchases and sales relate to digital goods without a fixed value. With each transaction you agree with the price determined by Bitmymoney at that time. You understand that all rates are variable and can change at any time.

Bitmymoney will clearly state the price, including costs and fees, for the Cryptocurrencies for a purchase or sale. The prices remain in force during the time period stated in the purchase and sale. This time period starts after you have started an order for purchase or sale.

Although Bitmymoney makes every effort to place accurate and timely (price) information on the website, it is possible that published prices and data may contain (type) errors. Bitmymoney accepts no liability for the consequences of such errors.

Buy Cryptocurrencies

Once you have successfully completed the necessary verification steps, you can purchase Cryptocurrencies from Bitmymoney.
Bitmymoney only supports purchases from a SEPA bank account. Bitmymoney does not affect the processing speed of SEPA transfers.

Sell ​​cryptocurrencies

Once you have successfully completed the necessary verification steps, you can sell Cryptocurrencies to Bitmymoney. For security reasons, an additional verification step is required to confirm the sale. We will instruct the bank to transfer the amount to the bank account you selected.

Bitmymoney only pays out SEPA bank accounts. Bitmymoney has no influence on the processing speed of SEPA transfers and is not responsible for any problems with disbursements due to a malfunction or other problems at the bank.

Send cryptocurrencies

Once you have successfully completed the necessary verification steps, you can send Cryptocurrencies. For security reasons, an additional verification step is required to confirm the sending action. This confirmation is valid for a limited period of time, after which the assignment to transfer is canceled. This time period is mentioned in the send action.

If you send Cryptocurrencies to a cryptocurrency address of the recipient, Bitmymoney will confirm that the cryptocurrency address is valid; however Bitmymoney can not confirm that the cryptocurrency address belongs to the intended recipient. You must check this information yourself in advance. It is very important that you enter the correct cryptocurrency address of the correct currency, we can not help you if you use a wrong address.

Bitmymoney ensures that within a few minutes the send transaction is created to the cryptocurrency address of the recipient and sent over the blockchain network. Bitmymoney has no influence on the further processing by the blockchain network.

Deposit cryptocurrencies

Once you have successfully completed the necessary verification steps, you can deposit Cryptocurrencies into your Bitmymoney account. Deposits are only visible in your Bitmymoney account after sufficient confirmations in the blockchain network, Bitmymoney has no influence on this process.

Fair use policy

Fair use applies to all our services. In case of excessive or deviant use, Bitmymoney can ask you to stop using it. Bitmymoney is entitled to suspend the account and freeze the funds.

Best effort policy

Bitmymoney applies a best effort policy for benefits that may arise from the possession of Cryptocurrencies, such as but not limited to forks or airdrops. It is Bitmymoney's decision and you can not claim it. Bitmymoney will take several factors into account, such as sufficient interest, listing on multiple stock exchanges and sufficient value to justify the effort required by Bitmymoney.


Bitmymoney sets limits on the number of Cryptocurrencies that can be bought, sent or sold in a transaction and within time periods. These limits depend on the degree of verification. Bitmymoney reserves the right to adjust the limits at any time, for the benefit of, but not limited to, changes in the legislation.


Bitmymoney stores your Cryptocurrencies securely in a combination of online and offline storage. At least 95% of all customer credits are stored in offline storage at various locations. As a result, it may be necessary for Bitmymoney to take this information out of offline storage to perform a cryptocurrency transaction according to your instructions, which can delay the start or assignment of this cryptocurrency transaction to 48 hours or more.

As a user of a Bitmymoney account, you accept the risk that a cryptocurrency transaction may be delayed by Bitmymoney and you agree not to hold Bitmymoney responsible for any damage or injury arising out of or in connection with this delay.

Costs and fees services

All applicable fees and commissions are displayed on the Bitmymoney website. When opening a Bitmymoney account and buying, selling and sending Cryptocurrencies you agree with the deducted costs and commissions.

Bitmymoney may adjust the costs and fees at any time. Bitmymoney displays the current rates on the website.


It is your responsibility to determine whether, and to what extent, taxes apply to your transactions. The value of your Cryptocurrencies per 1 January of each year can be viewed in your Bitmymoney account.

Your own responsibility / security

Entering the right data is your own responsibility and of great importance as transactions can not be reversed. Bitmymoney can not accept liability for errors herein.

Bitmymoney offers possibilities to extra secure your Bitmymoney account, it is your responsibility to use it.

You are responsible for choosing a sufficiently reliable password and keeping your login details and other authentication data confidential. We do not accept any liability if the log-in data and / or authentication data fall into the wrong hands. If you know or suspect that your authentication information has been stolen or misused, you should contact Bitmymoney directly. Bitmymoney will never ask you to provide passwords or authentication codes.

You are responsible for the proper security of your e-mail, your internet connection and the devices with which you use Bitmymoney. We do not accept any liability for damage or interruptions caused by computer viruses, spyware, scareware, trojans, worms and other malware that may affect your computer or other equipment. We advise you to regularly use virus screening and prevention software.

You should be aware that SMS and e-mail services are vulnerable to spoofing and phishing attacks. You should always carefully check messages that are apparently from Bitmymoney. Always log in to your Bitmymoney account via the Bitmymoney site to assess transactions or necessary actions or if you want a certainty about the authenticity of a communication or announcement. If in doubt, contact Bitmymoney via the contact details on the website or app.


Bitmymoney does not guarantee continuous, uninterrupted or secure access to all parts of the Bitmymoney services, since the service and operation of the Bitmymoney services can be disturbed by factors beyond our control. Bitmymoney does its utmost and makes every reasonable effort to keep the services functioning as well as possible, 24 hours a day, 7 days a week, but can never fully guarantee this.

Uncertainty in the blockchain or in the protocol may be a reason to stop parts of the service for a period of time. In addition, we can suspend the services for maintenance.

Bitmymoney will make all reasonable efforts to inform you in advance, you acknowledge that this is not possible in case of emergency.

Force Majeure

We are not liable for delays or interruption of the service that are directly or indirectly the result of a cause beyond our reasonable control, including but not limited to: terrorism, hacks, riots, war, bankruptcy of one of our banks, strike or other labor disputes, fire, interruption of telecommunications or internet services or network provider services, failure of equipment and / or software, power failures, bank interruptions, problems in the blockchain network or any other event beyond our reasonable control. Force majeure does not affect the validity and enforceability of the other provisions. In the event of damage in any form whatsoever caused by force majeure, Bitmymoney is never and never liable.

Claim to customer credits

Customer credits in Bitcoin and other cryptocurrencies are included in the Bitmymoney Client Management Foundation. This foundation is responsible for all cryptocurrencies of clients of Bitmymoney BV. In no case can Bitmymoney BV claim these customer credits.

Unauthorized use

You agree that you will not use any other than your own account, or try to access someone else's account, or help others to gain unauthorized access.

You are responsible for maintaining the confidentiality of your account information, including your password. You are required to notify Bitmymoney immediately of any unauthorized use of your account or password, or any other breach of security.

It is strictly forbidden to use Bitmymoney for illegal activities, including, but not limited to, money laundering, illegal gambling activities, terrorist financing, tax evasion, trading in unauthorized cryptocurrencies, malicious hacking or any criminal or illegal activity.

Bitmymoney is compelled to report to law enforcement authorities in the event of a violation of law violations. If any suspicious activity on your account is detected by Bitmymoney, we will ask you for additional information and we will freeze your account and all current transactions, pending this information. You agree to comply with these requests.

If you violate these rules, your Bitmymoney account will be terminated, and then you will be held liable for the damage incurred by Bitmymoney.


You can cancel your Bitmymoney account at any time, after settlement of current transactions.

Bitmymoney reserves the right to suspend or terminate your access to any or all Bitmymoney accounts. This is possible for the following reasons, but not limited to: (1) bypassing software security functions, (2) violations of these terms of use, (3) unexpected operational problems, (4) infringing intellectual property rights, (5) as required by a valid summons or court order, (6) in case of bankruptcy of Bitmymoney BV.

Inactive accounts

If you have not logged into your account for 5 years, you will receive an e-mail from Bitmymoney asking if you want to continue or cancel your account.

After 10 years of inactivity, the account will be canceled, the funds will be converted into euros and the remainder minus the costs of research will be deposited into the bank account. If the bank account is no longer known, the credit expires.


Protecting your privacy is very important for Bitmymoney. Bitmymoney undertakes to draw up a privacy policy in which your rights and the storage, disclosure and processing of personal data are recorded.

Bitmymoney does not share user data with third parties unless it is legally obliged to do so. When Bitmymoney is legally obliged to provide data, this will always be answered.


You agree to indemnify Bitmymoney and any of its employees and representatives from any claim or claim (including legal fees and any penalties imposed by a regulatory authority) arising out of, or in connection with, (a) your violation of this agreement, (b) your use of the Bitmymoney account, or (c) your violation of any law, rule or regulation, or the rights of a third party.

Change of Control

In the event that Bitmymoney is acquired by or merged with a third party, we reserve the right to transfer the information we have collected from you.

No financial advice

No advice is included in these terms of use. Any decision to purchase or sell Cryptocurrencies is your decision and Bitmymoney is not liable for any damage suffered.


Our services consist of facilitating the buying, selling, receiving, holding and sending of Cryptocurrencies. The services we provide do not fall within the European financial legislation (Payment Service Directive).


These terms and conditions are governed by Dutch law and apply to all services offered by Bitmymoney. When the conditions do not provide for a problem or action required, Bitmymoney has the deciding vote.

Complaints handling

Complaints can be reported by e-mail to Bitmymoney. The contact details of Bitmymoney can be found on the website. This complaint must in any case include: your name, address, date and a clear description of the complaint. Bitmymoney will respond to this and together look for a solution to the problem to the satisfaction of both parties. Bitmymoney will confirm the process and the agreements in writing.


Bitmymoney reserves the right to change, add or remove parts of these terms and conditions at any time at its sole discretion. You will be notified of any changes via your account. After such notification, it is your responsibility to view the changed conditions. The continued use of the website or app after posting a notification of changes to the terms means that you accept the changes.


The Hague, July 14th 2018