Privacy policy

Protecting your privacy is very important for Bitmymoney. We strike a careful balance between privacy and fraud prevention.

This privacy policy records your rights and the storage, disclosure and processing of personal data.

Collection and use of personal information

Personal information is collected when you use the Bitmymoney website, when you open a Bitmymoney account and when you perform transactions with your account. The personal information that we collect may consist of: name, email address, IBAN account numbers, mobile phone number and the document number of your passport or driving license. In addition, we keep track of transactions including IP address.

We use your personal information to provide you with our services, to provide support and for identification, to prevent fraud and to carry out checks on money laundering according to the applicable legislation.

Your information, public or private, will not be sold, exchanged or donated to another company, for any reason other than for the express purpose of providing the service.


The Bitmymoney website uses cookies. Cookies are small text files in which your browser stores data. By using our site you agree to the use of cookies.

We try to limit the use of cookies to a minimum. Certain functional cookies help us to ensure that our services function better.

When using this site, the cookies relating to your session and statistical information are placed on your computer. Bitmymoney uses Google Analytics for analytical purposes. Google Analytics uses cookies. Your personal data is not shared with Google Analytics. You can opt out of Google Analytics by clicking here.

IP addresses

We collect information about your computer, such as IP address, operating system and browser type. This data can partly be traced back to an individual and is used to prevent abuse and, for example, to set the correct language.

Disclose personal information to third parties

We do not provide your information to third parties, unless we are required to provide data in case of a specific legal action for specific fraud or other crimes. We will not cooperate in non-targeted or incorrectly substantiated claiming of data.

Correspondence between you and Bitmymoney is confidential and may not be published or provided by either party without the express permission of both parties, with the exception of legal obligations.

Your rights

You have the right to access your personal information. If you want to view, change or delete your personal details, you can contact us. Bitmymoney will grant your request, where this does not conflict with its terms of use, legal and regulatory obligations.

Moreover, you have the right to file a complaint with the Dutch Data Protection Authority, if you believe that Bitmymoney has processed your personal information unlawfully.

Security personal information

We have put in place security measures to ensure the confidentiality of your personal information and to protect your personal information from loss, misuse, alteration or deletion. We implement various security measures to maintain the security of your personal information. These security measures include: secure folders and databases to protect your information, SSL (Secure Sockets Layered) technology to ensure that your data is fully encrypted and securely transmitted over the internet.

Only authorized Bitmymoney staff has access to your personal information, and this staff is obliged to treat the information as confidential. These security measures will be revised from time to time in accordance with legal and technical developments.

Retention of personal information

We will only keep your personal data for as long as necessary, in view of the purposes described in this privacy policy and our own legal and regulatory obligations. In accordance with our legal obligations, we will keep the accounts, transactions and personal data for at least a period of seven years.

Change privacy policy

Our website, information and functions can be reviewed, modified, updated and / or supplemented at any time and without prior notice. If we change this privacy policy, we will take steps to alert all users by posting a notice on our site and the adjusted privacy policy will be placed on the website.


If you have questions or comments about our privacy policy, please contact us. The complaints procedure is described in our general conditions.